Marketing Terms and Conditions - Zoe Learning House

Effective Date: May 29, 2025

Last Updated: May 29, 2025

1. Agreement to Terms

By providing your contact information to Zoe Learning House, subscribing to our communications, or engaging with our marketing materials, you agree to be bound by these Marketing Terms and Conditions ("Terms"). These Terms govern our marketing communications and your rights regarding such communications.

2. Scope of Marketing Communications

Types of Communications

We may send you various types of marketing communications including:

• Email newsletters about educational programs and services

• Promotional emails about special offers, events, and new programs

• SMS/text messages about time-sensitive opportunities and reminders

• Educational content, tips, and resources for parents and students

• Invitations to webinars, workshops, and educational events

• Surveys and feedback requests

• Program updates and enrollment information
  

Communication Channels

We may contact you through:

• Email addresses you provide

• Phone numbers you provide (for SMS/text messages)

• Social media platforms where you engage with our content

• Postal mail addresses you provide

3. Consent and Opt-In

Email Communications

• By providing your email address, you consent to receive marketing emails from us

• You may also opt-in to specific email lists or newsletters

• Separate consent may be requested for different types of email communications

SMS/Text Message Communications

• By providing your mobile phone number, you consent to receive marketing text messages

• Standard message and data rates may apply

• You can opt-out of text messages at any time by replying "STOP" to any message

Double Opt-In

• For certain communications, we may require double opt-in confirmation

• You will receive a confirmation email or text to verify your subscription

• Your subscription is not active until confirmed

4. Your Right to Unsubscribe

Easy Unsubscribe Process

You can unsubscribe from our communications at any time using these methods:

Email Communications

• Click the "Unsubscribe" link at the bottom of any marketing email

• The unsubscribe process is immediate and requires only one click

• You may also email us directly at info@zoelearninghouse.com

SMS/Text Communications

• Reply "STOP" to any text message to immediately unsubscribe from all SMS communications

• You may also text "STOP" to [phone number] at any time

• Confirmation of your unsubscribe request will be sent via text

Phone Communications

• Contact us at [phone number] to be removed from phone communications

• Email us at [info@zoelearninghouse.com] with your unsubscribe request

All Communications

• You can unsubscribe from all marketing communications by contacting us directly

• We will process all unsubscribe requests within 48 hours

• No fees or charges apply for unsubscribing

Partial Unsubscribe Options

• You may choose to unsubscribe from specific types of communications while remaining subscribed to others

• Options include: newsletters only, promotional emails only, or SMS only

• Contact us to customize your communication preferences

5. Communication Frequency

Email Frequency

• Newsletter emails: typically weekly or bi-weekly

• Promotional emails: as needed for special offers and events

• Educational content: monthly or as educational opportunities arise

• We respect your inbox and avoid excessive communications

SMS Frequency

• Text messages are sent sparingly and only for important updates

• Typical frequency: 1-4 messages per month

• Time-sensitive information such as enrollment deadlines or event reminders

Scheduling

• Emails are generally sent during business hours

• SMS messages are sent during reasonable hours (8 AM - 8 PM local time)

• Emergency communications may be sent outside normal hours if necessary

6. Content and Accuracy

Educational Focus

• Our communications focus on educational opportunities, tips, and resources

• Content is designed to be helpful and relevant to families interested in learning

• We strive to provide accurate and up-to-date information

Marketing Content

• Promotional communications will clearly identify special offers and their terms

• All pricing and program information will be accurate at the time of sending

• We reserve the right to correct errors and update information as needed

Third-Party Content

• We may occasionally share relevant third-party educational resources

• Third-party content does not constitute our endorsement

• We are not responsible for third-party content accuracy or availability

7. Data Protection and Privacy

Information Security

• We protect your contact information using appropriate security measures

• Your information is stored securely and accessed only by authorized personnel

• We will never share, sell, trade, or rent your contact information to third parties under any circumstances

Data Retention

• We retain your contact information until you unsubscribe

• Unsubscribed contacts are removed from active marketing lists immediately

• We may retain minimal records for compliance and suppression purposes

Privacy Rights

• Please refer to our Privacy Policy for detailed information about data handling

• You have rights regarding your personal information as outlined in our Privacy Policy

• Contact us with any privacy-related questions or concerns

8. Compliance with Laws

CAN-SPAM Act Compliance

• All emails include clear sender identification

• Subject lines accurately reflect email content

• Unsubscribe mechanisms are provided and honored promptly

• Our physical business address is included in all emails

TCPA Compliance (SMS)

• We only send text messages to numbers that have provided consent

• All SMS communications include opt-out instructions

• We maintain records of consent for text message communications

GDPR and Other Privacy Laws

• We comply with applicable data protection and privacy laws

• Additional rights may apply based on your location

• Contact us to exercise any applicable privacy rights

9. Technical Requirements

Email Requirements

• A valid email address is required to receive email communications

• Emails may include HTML content and images

• Some email features may require enabling images or links

SMS Requirements

• A mobile phone capable of receiving text messages is required

• Standard messaging rates apply as charged by your carrier

• We are not responsible for carrier-related delivery issues

Internet and Device Access

• Some communications may link to online content requiring internet access

• Mobile-optimized content may require compatible devices

• We strive to ensure broad compatibility but cannot guarantee universal access

10. Intellectual Property

Our Content

• All marketing materials and educational content are owned by Zoe Learning House

• You may share our content for personal, non-commercial purposes

• Commercial use or redistribution requires written permission

Trademarks

• "Zoe Learning House" and related marks are our trademarks

• Use of our trademarks requires prior written consent

• Unauthorized use of our trademarks is prohibited

11. Limitation of Liability

Communication Delivery

• We make reasonable efforts to deliver communications but cannot guarantee delivery

• We are not liable for failed delivery due to technical issues, spam filters, or carrier problems

• Undelivered communications do not constitute a breach of these Terms=

Content Accuracy

• While we strive for accuracy, we are not liable for errors in marketing communications

• Program details and pricing may change; current information is available on our website

• Always verify important details directly with us before making decisions

Maximum Liability

• Our liability for marketing communications is limited to discontinuing such communications

• We are not liable for any indirect, consequential, or punitive damages

• Total liability shall not exceed any fees paid to us for services

12. Modifications to Terms

Updates

• We may update these Terms periodically to reflect changes in our practices or legal requirements

• Material changes will be communicated through our marketing channels

• Continued subscription after changes constitutes acceptance of updated Terms

Notification

• Significant changes will be announced via email or prominent website notice

• We will provide reasonable advance notice of material changes

• Minor administrative updates may be implemented with minimal notice

13. Contact Information and Support

General Inquiries

Zoe Learning House
5824 Berkley Drive
New Orleans, LA 70131
Email: [info@zoelearninghouse.com]
Phone: 504-517-2321

Unsubscribe Support

Email: info@zoelearninghouse.com
Phone: 504-517-2321
Text: Reply "STOP" to any SMS message

Privacy and Data Questions

Email: info@zoelearninghouse.com

Technical Support

If you experience issues with unsubscribing or receiving communications:

• Email: info@zoelearninghouse.com

• We will respond to technical issues within 48 hours

14. Miscellaneous

Severability

• If any provision of these Terms is found invalid, the remaining provisions remain in effect

• Invalid provisions will be modified minimally to make them enforceable

Governing Law

• These Terms are governed by the laws of [State]

• Any disputes will be resolved in the courts of [County, State]

No Assignment

• You may not assign your rights or obligations under these Terms

• We may assign these Terms in connection with business transfers

Important Reminder: You can unsubscribe from our communications at any time by:

• Clicking "Unsubscribe" in any email

• Replying "STOP" to any text message

• Contacting us directly at [info@zoelearninghouse.com] or 504-517-2321

These Marketing Terms and Conditions were last updated on May 29, 2025 and are effective as of May 29, 2025.