Privacy Policy - Zoe Learning House

Effective Date: May 29, 2025
Last Updated: May 29, 2025

1. Introduction

Zoe Learning House ("we," "us," or "our") is committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our marketing communications.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Student Information: Child's name, age, grade level, educational interests, learning needs
Parent/Guardian Information: Name, relationship to student, contact preferences
Communication Records: Records of your communications with us, including emails, phone calls, and messages
Marketing Preferences: Your preferences regarding marketing communications and promotional materials

Automatically Collected Information

When you visit our website or interact with our digital communications, we may automatically collect:

Technical Information: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on site, click-through rates, referral sources
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use your information for the following purposes:

Educational Services

Provide information about our programs and services
Assess educational needs and recommend appropriate programs
Communicate about enrollment, schedules, and program updates
Deliver educational content and resources

Marketing and Communications

Send promotional materials about our programs and services
Provide newsletters, educational tips, and learning resources
Conduct surveys and gather feedback
Personalize marketing communications based on your interests

Administrative Purposes

Process inquiries and respond to questions
Maintain records of our interactions
Comply with legal and regulatory requirements
Protect our rights and prevent fraud

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Union, we process your information based on:

Consent: When you provide explicit consent for marketing communications
Legitimate Interests: To provide information about our educational services and improve our offerings
Contractual Necessity: To fulfill our obligations related to educational services
Legal Compliance: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, share, trade, or rent your personal information to third parties under any circumstances. Your privacy is paramount to us, and we keep all personal information strictly confidential within Zoe Learning House.

Legal Requirements

We may only disclose information when legally required by court order or to:

Comply with mandatory legal processes or government requests
Protect the immediate safety of individuals
Prevent fraud or illegal activities that pose imminent threat

Business Transfers

In the unlikely event of a merger, acquisition, or sale of assets, we will ensure that any transfer includes binding commitments to maintain the same strict privacy protections, including the prohibition on sharing information with third parties.

6. Children's Privacy

We are committed to protecting children's privacy and comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

Information from Children Under 13

We do not knowingly collect personal information directly from children under 13 without parental consent
Any information about children is collected from parents or guardians
Parents have the right to review, delete, or refuse further collection of their child's information

Parental Rights

Parents and guardians have the right to:

Review information we have collected about their child
Request deletion of their child's information
Refuse to allow further collection or use of their child's information
Receive notification of our information practices regarding children

7. Your Rights and Choices

Marketing Communications

You have the right to:

Opt out of marketing emails by clicking "unsubscribe" in any email
Update your communication preferences at any time
Request to be removed from our mailing lists

Data Rights (GDPR/CCPA)

Depending on your location, you may have additional rights including:

Access: Request a copy of the personal information we hold about you
Rectification: Request correction of inaccurate or incomplete information
Erasure: Request deletion of your personal information
Portability: Request transfer of your information to another service
Objection: Object to our processing of your information for marketing purposes
Restriction: Request limitation on how we process your information

To exercise these rights, contact us using the information provided below.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Access controls and employee training
Secure data storage and backup procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as necessary to:

Provide our services and respond to your inquiries
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain legitimate business records

Marketing information is typically retained until you opt out or request deletion.

10. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located and our central database is operated.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Providing notice through our marketing communications

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Zoe Learning House LLC
5824 Berkley Drive
New Orleans, LA 70131
Email: info@zoelearninghouse.com
Phone: 504-517-2321

For GDPR-related inquiries, you may also contact our Data Protection Officer at info@zoelearninghouse.com.

This Privacy Policy was last updated on May 29, 2025 and is effective as of May 29, 2025.